Troubleshooting player problems

If in your Google Chrome browser not playing the video, you must be disable the Adobe Flash Plugin

In Mozilla Firefox the Adobe Flash Plugin disabled by default.

Disable Flash in Chrome for your browser

To disable Flash in Chrome on the web type the following where you would normally type a URL:

  • chrome://plugins
  • Locate the Flash Player in the list of plug-ins. You may see more than one Flash Player listed.
  • Select Disable for each Flash Player listed (Figure A).
Disable flash